1. Does the MFA Boston museum have retail stores?

Yes. Customers can shop at our two retail locations within the Museum of Fine Arts Boston. Our shops are located at the Huntington Ave entrance and near the Linde Family Wing. 

  1. Can I purchase a membership or make a donation online?

Yes, you can purchase a MFA membership and become eligible for the 10% member discount. You may also make a donation to the Museum if you wish.

  1. How do I purchase a gift card?

MFA gift cards can be purchased at any physical MFA Shop retail location. We do not offer e-gift certificates at this time.

  1. Do you accept all types of credit cards?

We accept all major credit card types. 

  1. Where can I view the MFA Store’s privacy policy?

We encourage you to review our privacy policy in full on our website.

  1. How accurate are product descriptions and photographs?

We make every effort to ensure the information we present on our website is accurate. If we do find any errors, they will be updated. The photographs presented may have been enlarged to show detail, but product dimensions are provided.

  1. If an item is “out of stock” what does this mean?

On occasion, we may run out of stock on high demand items. If you find an item listed as “out of stock,” it is unavailable for immediate purchase but will eventually be back in stock.

  1. Can I place a tax-exempt order online?

Yes. Please contact us for more information.

  1. Can I use my member discount online?

We are pleased to offer MFA members a 10% discount both online and in store. Please provide your member ID number at checkout.

  1. What forms of payment are accepted for online orders?

We accept most major credit cards.

  1. How can I find out the status of my online order?

After checking out, you will receive a confirmation email for your order. You will then receive a follow up email once your order has shipped.

  1. Can I change or cancel my order?

Yes, as long as your order has not yet been shipped. Please contact customer service immediately if you would like to change or cancel your recent order.

  1. I am getting an error that my address is incorrect. What should I do?

Our authorization system contacts your credit card company to verify your address as a safeguard. Please ensure that your billing address exactly matches what your credit card company has on file. 

14.  What are the hours of the warehouse?

Our warehouse is open Monday 7AM to Friday 12PM.

15. Is overnight shipping offered on weekends?

Expedited overnight shipping is offered but can only be honored during the hours that our warehouse is open. Unfortunately we do not offer overnight shipping over the weekend at this time. If you choose overnight shipping on an order placed on a Friday after 12pm or on a Saturday or Sunday, your order will be shipped out on the next business day.

16. Do you ship to PO boxes?

Yes, we can ship to a PO box. However, please note that if you are purchasing a print from our Custom Prints site, you cannot have your print shipped to a PO box.

17. How do I submit my products for review to the MFA shop buyers?

Please submit the following information via email to webcustomerservice@mfa.org with the subject line "Product Submittal." Due to high volume we are unable to respond to every submission. No phone calls or store walk-ins please.

• Name, business name, address, phone number, email and website address
• Images. If emailing, send as a PDF, only up to 6 jpeg images, or a link to a website
• Wholesale price list (with suggested retail)
• Current representation where your work is sold
• A brief statement tells us about your work and why your product would fit our stores
• For book authors submitting titles, please include book distributor
• Please do not send samples unless requested as unsolicited samples cannot be returned

18. How much does shipping cost?


 For the rest of the world, please contact customer service.

19. How can I make a return?

You can mail us the item(s) back and once we receive them, we will issue you a refund for the items. Unfortunately we cannot reimburse shipping costs for returns.