2021 HOLIDAY SHIPPING DEADLINES
Our Distribution Center will be closed Friday 24, December and will resume shipping on Monday 27, December.
If you have any questions regarding your order on December 24, please contact the MFA shop @ 617-369-3710.
For delivery by Friday 24, December 2021, order deadlines for all in stock merchandise except MFA Archival and Prints on Demand are as follows:
DELIVERY IN NEW ENGLAND (CT, RI, MA, VT, NH, ME):
Via Ground: orders must be received by Monday 20, December 2021;
DELIVERY EAST OF THE MISSISSIPPI:
Via Ground: orders must be received by Friday 17, December 2021;
DELIVERY WEST OF THE MISSISSIPPI:
Via Ground: Orders must be received by Thursday 16, December 2021;
EXPEDITED DELIVERIES AS FOLLOWS:
Via 3-Day Service: orders must be received by 9:30 a.m. EST, Tuesday 21, December 2021;
Via 2-Day Service: orders must be received by 9:30 a.m. EST, Wednesday 22, December 2021;
Via Overnight: orders must be received by 9:30 a.m. EST, Thursday 23, December 2021;
Orders may take longer than usual to ship. To protect workers and public against the spread of COVID-19, the state of Massachusetts has Imposed new workplace regulations that affect the MFA store’s operations.
Shipping & Delivery
- All in-stock items are shipped within 2 to 3 business days of receipt of your order. We do not process or ship orders Saturdays, Sundays or major holidays.
- Orders shipped via ground will be delivered within 7-10 business days.
- All expedited shipments will ship accordingly.
- Please note the order deadline times for 3-Day, 2-Day and Overnight delivery.
- We will confirm your order by e-mail. If any items are backordered and unable to ship with the initial parcel, the full shipping and handling fee is charged with the first parcel shipped; subsequent parcels will be shipped at no extra charge.
- Items will be shipped internationally at standard international rates. Please be advised, there may also be additional tariffs, duties, or other non-routine customs brokerage charges that are the responsibility of the RECIPIENT due upon delivery. If this is a gift, you may want to notify the recipient of potential tariffs, duties or customs charges. We cannot estimate or charge for these tariffs, duties or other non-routine customs brokerage charges. For more information, or to place an international order, please contact us at WebCustomerService@mfa.org.
- We want you to enjoy your MFA Store purchase. If you’re not completely satisfied with your purchase, you may return it for an exchange or refund, in the manner in which it was paid within 30 days of your purchase.
- We can only refund or exchange merchandise that is in saleable condition; shipping and handling charges cannot be refunded.
- To return or exchange an item please email firstname.lastname@example.org and please include a copy of your receipt in the return shipment. If the merchandise is damaged or defective at the time of delivery or the incorrect item was sent, please email email@example.com for a resolution.
- Custom prints are non-returnable.
MFA Archival Replicas
- All Archival Prints and Art on Demand prints are shipped via ground service.
- Please allow 2 to 4 weeks for delivery on all unframed MFA Archival Replica purchases. Please allow 4 to 6 weeks for all framed MFA Archival Replica purchases. We will let you know by e-mail if your print will require additional production time. Your shipping and handling fee is charged with the first parcel shipped; subsequent parcels will be shipped at no extra charge.
- All Fine Art Prints and Art on Demand Prints are custom-made to order and are non-returnable.
- Fine Art Prints and Art on Demand prints are custom-made for your order and will be shipped separately. They will arrive at your locations independently of other items you may have ordered. Expedited shipping options are NOT available for Archival and Art on Demand Prints.
Ground Shipping RatesShipping to Canada: Add $9.00
3-Day Shipping RatesOrders for in-stock merchandise must be received by 9:45 a.m. Eastern Time.
3-Day shipping is not available for Archival and Art on Demand Prints.
Shipping to Canada: Add $26.00
2-Day Shipping RatesOrders for in-stock merchandise must be received by 9:45 a.m. Eastern Time.
2-Day shipping is not available for Archival or Art on Demand prints.
Shipping to Canada: Add $26.00
Overnight Shipping RatesOrders for in-stock merchandise must be received by 9:45 a.m. Eastern Time.
Overnight shipping is not available for Archival or Art on Demand prints.
Shipping to Canada: Add $5.00